Call Transcript Analysis Tool
Python tool that pulls call transcripts from the CloudTalk API and processes them through Claude for structured analysis. Turns raw transcript data into actionable feedback in seconds.
I was logging calls in CloudTalk but not extracting anything useful from the transcripts — the data was there, just unprocessed. This script automates the analysis loop: it hits the CloudTalk API, pulls recent transcripts, and passes them to Claude with relevant business context. Claude returns structured output — what went well, what didn't, patterns across calls, specific points to address.
The interesting part is the prompt design. Raw transcripts fed into a generic prompt return generic analysis. Adding business context — the market, the typical objections, the specific goals for each call type — produces feedback that's actually specific to the situation rather than boilerplate coaching advice.
Whole pipeline runs in seconds.